RESPONSIBILITIES

WE TAKE OUR RESPONSIBILITIES SERIOUSLY

Here at Segura, compliance is a big part of what we do and we recognise the importance of adopting this at the heart of our own business. Here you can find all of our policy information, if you have any questions or need more information please do get in touch.

Thank you for taking the time to visit our Website and for your interest in Segura Systems Limited (Segura) and our Solutions. Segura are committed to respecting your privacy and the following policy outlines the information that we collect and process during your visit, and how we use it.

INFORMATION THAT WE COLLECT

Generally, we don’t collect any personally identifying information from you when you visit our Website. If your browser permits, we will normally collect and maintain the following information:

  •   The website from which you come to us
  •   The website pages that you visited whilst on our site
  •   The date and duration of your visit
  •   Your IP Address

On occasion, to help us to continue to improve our services and Website, we may statistically evaluate such information, but this information cannot be used to identify a visitor. We hold a copy of this data in our Customer Relationship Management (CRM) system, but we do not combine this information with data from any other sources.

COLLECTION AND PROCESSING OF PERSONAL INFORMATION

We only maintain your personal information if you disclose it to us, for example, when you request information from us, call us, email our support team or use our contact feature, e.g. via our contact form or sign-up for our resources. Personal identifying information is defined as that which can be used to determine your identity, which may include your:

  •   Proper name
  •   Email address
  •   Phone number, etc.

We share your personal information with third parties only to the extent necessary to process your request, order or invoice, if you have signed up for our services, or if we have your express consent. We do not sell your personal information to third parties. We will disclose such information to government, state or federal authorities only if required by law or through a court order.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information only to provide the products or services that you have requested or require, or for other purposes for which you give us your consent, unless otherwise prohibited by law. 

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

At Segura, we retain your personal information as long as it is necessary to provide the service requested by our customers, or for as long as consent granted, unless otherwise prohibited by law. In addition, if such information is relevant, we retain it for the period required by applicable UK tax law (currently 6 years).

YOUR RIGHT TO REVOKE CONSENT

You may revoke your consent to use or the prospective use of your personal information, in part or in whole, at any time. The only exception to this would be if you still required access to our products or services which does require a user login and email address.

SECURITY

We deploy technical and organisational means to protect your information against accidental or deliberate manipulation, loss, destruction, or unauthorised access. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We update our security measures in line with technical advancements and host our service via Amazon Web Services (AWS).

TRANSFER OF YOUR INFORMATION OUT OF THE EEA

We may transfer your personal information to countries outside the European Economic Area (EEA) to help us provide you with our products and/or services. Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission may not have given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to such legally enforceable mechanism(s) for transfers of personal data as may be permitted under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. 

If you would like further information as to the safeguards we have in place in relation to international transfers of data, please contact our privacy officer (see ‘How to contact us’ below). 

CHILDREN

Personal information on children (persons under 18 years of age) may not be transmitted to our Website without parental consent. We will not knowingly collect, process, maintain, or use personal information on children.

COOKIES

Our Website uses cookies, which are small files sent by a Web server to your computer and often maintained on your hard drive. These are not programs that can damage your machine; they simply enable us to recognise your browser when you revisit our site. No personal information is stored in a cookie nor can such information be used to identify you. You may disable cookies in your browser; for more details please refer to the help function of your browser. However, please note that some of our Website features or services may not function properly without cookies.

GOOGLE ANALYTICS

Our Website uses Google Analytics, a Web analysis service of Google Inc. (“Google”), which uses cookies that are small files maintained on your computer for analysing your visit. The information collected by the cookie about your visit to this Website (including your IP address) is transmitted to and kept on a Google server located in the United States of America. This Website uses the “_anonymizeIp()” extension from Google to anonymize or use short form IP addresses of user’s within the European Member States or in other treaty countries within the European Economic Union. Only in exceptional cases is the full IP address transmitted to Google servers in the US and then shortened. Such a short form IP address precludes the possibility of identifying the person visiting the site. 

Google uses this information to analyse usage of the Website by you and generate reports of your Web activities under contract to the Website provider. These reports allow the provider to improve the quality of its online service and your experience. Google never correlates your IP address obtained via Google Analytics with other data obtained by Google.

We may statistically evaluate such information to improve our site and online services, but such information cannot be used to identify a visitor. We do not combine this information with data from other sources. Please visit this link for information on Googles privacy policy.

FACEBOOK

We have installed plug-ins on our Website that are operated solely by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You can easily recognise the Facebook logo ‘f’ or ‘Like’ on the button. If you click our Webpage with this logo, your browser will connect directly with the Facebook server, which uses the connection to transmit information on the content of the button to your browser and integrate it into the Website. Moreover, Facebook will be notified that you visited our site. During this visit, if you are logged-in to your personal Facebook account, Facebook can record your visit under your user account and note your interaction, such as the ‘likes’ or comments you make. All this information is transmitted directly to and saved by Facebook. 

If you do not wish to have such information transmitted, you must log out from your Facebook account before visiting our Website.

Please visit this link for more information on the purpose and scope of Facebook’s Data Use Policy and how Facebook uses and shares the information it receives.

TWEET BUTTON BY TWITTER

We have installed a ‘Tweet’ button on our Website that is operated by the social network Twitter Inc., 750 Folsom Street, Suite 600, San Francisco, CA 94107, USA (“Twitter”). You can recognise the bird logo on the button. If you click our Webpage with this logo, your browser will connect directly with the Twitter server, and the content of the Tweet button will be transmitted directly to your browser and integrated into your Tweet. Segura has no control over what information the Tweet button collects. 

Please visit this link for more information on the purpose and scope of Twitter’s Privacy Policy, how Twitter collects and uses this information, your rights, and how you may protect your privacy by modifying the settings. If you are a registered user of Twitter services and do not wish to have such information transmitted, you must log out from your Twitter account before visiting our Website.

LINKEDIN BUTTON

Our Website uses a button operated by the social network, LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA. Indicated and recognised by the ‘in’ logo on the button. If you click this button on our Webpage, your browser will connect directly with the LinkedIn server, and the content of the plug-in will be transmitted back to your browser and integrated into the Website. LinkedIn will be notified that you have visited our Website. If you are logged into your personal LinkedIn account during your visit, LinkedIn can identify you as the person visiting our Website. If you do not wish to have such information transmitted to your LinkedIn account, you must log out from that account before visiting our Website.

Please visit this link for more information on LinkedIn’s privacy policy and user agreement and the scope of the information collected and processed by LinkedIn.

OTHER LINKS

This site may contain links to other Websites not under our direction or control. Whilst we carefully checked the target sites of these links before setting them up, the respective provider may have subsequently changed the content therein and we do not review them on a routine basis. This privacy statement applies only to Segura’s Website and we are not responsible for the content of the linked sites or how these sites handle your personal information. You should always review the privacy representations of other providers when you visit their websites, and/or contact them for more information.

HOW TO COMPLAIN

We hope that our Team can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted here or telephone: 0303 123 1113.

CHANGES TO THIS PRIVACY POLICY

This privacy policy was last updated and published on 15thMay 2018.

We may change this privacy policy from time to time. The most recent version of this privacy policy can be found on our Website, you can also request a copy from our Team (see ‘How to contact us’ below).

HOW TO CONTACT US

For information or comments concerning how we use your personal information, please contact our team at:  datasecurity@segura.co.uk

Upon request and as prescribed by laws and regulations, we will inform you as soon as possible in writing as to what if any of your personal information we maintain. We will correct any data we maintain that is inaccurate or not current. You also have the right to request that your personal information be blocked or deleted in accordance with the law.

RESPONSIBLE FOR THE CONTENT OF THIS WEBSITE

Segura Systems Ltd

Registered address: 4th Floor, 86-90 Paul Street, London, EC2A 4NE.

http://www.segura.co.uk

info@segura.co.uk

This policy is presented and maintained by the Data Protection Team, approved by CEO of Segura; Peter Needle.

At Segura, we strongly believe that our Corporate and Social Responsibility (CSR) is much more than just ticking the right boxes in a policy document. Here, CSR is about really getting involved and doing something to protect and sustain the environment and making a positive contribution to society.

At Segura our CSR policy was borne out of a desire to formalise the good practice and attitudes already inherent in our staff, to share them with our customers and our environment for the benefit of all.

Our policy has three strands; how to care for our environment, how to make a difference socially and how to consider these issues in our commercial relationships.

POLICY STATEMENT

Our aims are to minimise the impact of our business on the environment, to have a positive effect on society and work with other organisations who embrace these and similar objectives. We aim to use natural resources responsibly, to engage with our community positively and to encourage and educate our employees on these goals.

OFFICE SPACE

We recycle all possible office materials such as paper, plastic and printer cartridges.

Staff are encouraged and rewarded for being ‘green commuters’; each member of staff has access to the Cycle to Work scheme through our staff benefits partners, Perkbox.

Segura also takes advantage of a shared building; we are also reducing our overall impact by sharing electricity, water and reducing the overall footprint. The building itself uses innovative ways to cool and heat the workspace, keeping energy impacts to a minimum.

COMMUNITY ENGAGEMENT

Our office is located within close proximity to the National Forest, from 2018 and for each year moving forward, we have committed to planting a tree for every employee in the nearby Forest, to offset our carbon emissions as we continue to work towards a carbon neutral status. We also ask that staff members attend the planting and plant their own tree!

Staff are also encouraged to get involved with voluntary work either locally or nationally and are granted up to 3 volunteering days each per year. The staff are really able to commit and get involved to help a charity of their choice, a community project or even assist at their child’s school. Aside from that we also engage with our local school, Delisle, to assist in the education and career development of their students.

At Segura we also elect and supports both local and UK based charities through corporate memberships, fundraising and donations. We also offer to match (up to £100) the fundraising efforts of our employees, for any of their preferred charities.

TRAVEL

Travel is a necessity. Whilst we want to go and see our customers,  we are aware of the environmental impacts this can have so we are introducing strategies to cut down on unnecessary car use, improve fuel efficiency and look at CO2 emissions and fuel economy for all new cars. 

Our CSR policy is something that we are continually developing and integrating with more of our business. On an ongoing basis:

  • We will work towards formalising guidelines relating to how we wish to assess the environmental and ethical impact of the organisations we work with – both suppliers and customers.
  • We are investigating British Standards relating to environmental management systems (BS8555) and other standards relating to CSR and business ethics.

We know that other organisations share our desire to promote positive attitudes and as such we are keen to hear your suggestions on how we might develop our policy further, or discuss with you, how we have gone about implementing our policies.

WHO Are segura AND WHAT DO they DO? 

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