Frequently Asked Questions


There's no such thing as a silly question! We've listed some of the queries we often receive but if you can't see your question below then reach out to us. 



Just ask!

What is supply chain transparency, and is it the same as traceability?
Supply chain transparency means having a 360° view of your entire supply chain – all the way down to raw materials. It can involve sharing information with your customers and declaring a supplier list.

Supply chain traceability, however, is the ability to trace your products and its components through each tier of the supply chain, leaving you safe in the knowledge that you know where you're sourcing from. The only way to gain true transparency is through traceability.
How does Segura help with rebate entitlement?

Segura's Order Manager automatically logs and monitors every individual order placed within a framework of pre-approved suppliers and subcontractors. This ensures that all rebates are calculated alongside each transaction, meaning no more guesswork. You can have confidence that you are only buying from ethical suppliers, as approved by you – with no surprises.

Want to know more?

How long does the Segura onboarding process take?

Becoming a Segura customer depends on the size of your supply chain, and the number of suppliers within it. Our onboarding process is designed to be as smooth as possible, with our average implementation taking 8 weeks.

We already have thousands of suppliers in more than 80 countries using the Segura platform, so you'll probably find some of yours there too! 

Interested in becoming a customer?

Can I use Segura to map my supply chain?
Yes, but supplier mapping is just one small part of the Segura platform – you can do so much more! Our Supplier Manager module gives you the power to capture your entire supplier and sourcing network, in one centralised location, and plot those locations on an interactive map.

You can find out more about Segura's Supplier Manager, as well as our other modules, here.
I already have an Enterprise Resource Planning (ERP) platform, do I need Segura?

Yes, you do! ERP platforms are great, but they don't cover the whole supply chain. Segura traces all sourcing within your supply chain, creating an online audit trail and alerting you if any orders are fulfilled outside of a pre-approved supplier database.

The good news is, Segura can integrate with your existing ERP and PLM systems to give you maximum control and transparency. 

I already have a Product Lifecycle Management (PLM) platform, do I need Segura?
Yes, you do! Used alone, PLM systems cannot guarantee that a final article will meet its given specifications, as no authority is in place, forcing manufacturers to use pre-approved suppliers.

The good news is, Segura can integrate with your existing ERP and PLM systems to give you maximum control and transparency. 
Does Segura use blockchain technology?

Simply, no we don't. Blockchain is a valuable technology and it certainly has its uses in today's connected world, but it is not without its challenges. You can read more about our stance on blockchain here.

Will I get training on how to use the system?

Absolutely! The training will be dependent on your individual needs and you can always book future sessions if you have new starters or want to delve a little deeper. We will also provide system guides for all users and support your suppliers in their use.

Find out what our customers have to say.

How easy is it to use Segura, do you hold workshops?
Segura is built around usability; our system should ease the entire process and make managing relationships or your orders simple and easy. We understand that not everyone is savvy when it comes to software, so we provide a range of training options from; one to one, classroom style, video work-throughs to online or in person workshops.
Will I have support once I am up and running?
Yes, we have a dedicated support help desk manned by our ‘Segurus' who are on hand to help you or your suppliers with any questions or queries.
If I only go for one module at first, can I add more modules in the future?

Yes, the beauty of our solution is that you can add modules in the future. We are confident that once you see how powerful it can be, you will see the benefit of the other modules to your business.

Find out about Segura modules. 

Who onboards my suppliers?

During the implementation phase, we will work with you to define the best and most efficient way of onboarding your suppliers, and support this process from start to finish.

Will Segura help me with reporting?

Yes, Segura has a very powerful analytics and reporting tool, giving you a real-time 360 view of your supply chain at the push of a button!

I am already a member of Sedex, why would I need Segura?
That's great! Like you, we believe that audits are essential in the modern world.

Segura gives you a much deeper insight into who is within your extended supply chain. By validating the suppliers within your supply chain, you can know that you're auditing the right ones. We believe in "going beyond the audit'' - if you would like to learn more of the benefits of this take a look at our blog.
How will Segura help me reach my sustainability goals?
With Segura's Order Manager module, all purchase orders through the entire chain are logged and monitored. This ensures only audited and approved suppliers can be used and help you mitigate the risk of unauthorised subcontracting.
Is Segura only for the retail sector?
Segura is a powerful and effective solution for any business with a globally dispersed supply chain. If you are a business that needs to gain better control and understanding into who is supplying your components, whatever they are, then we are the only solution for you - regardless of your industry.
How much does the platform cost?
As our solution is modular, so is the way it is priced. The cost represents the number of modules vs the number of supplier locations that you onboard onto the platform. We offer monthly, quarterly or annual subscription models to suit your needs and budget.

If you want to know more please get in touch, we can discuss your requirements and provide a quotation.
How many customers do you have?
We mention a few of our customer on our website but some of them are modest. We respect that so we don't publish a full customer list. We are a global business with users in 80 countries around the world and thousands of users. Why not visit our customers page to learn more, or get in touch for more information.